Cancellation Policy

We understand that plans can change. To keep appointments running smoothly and ensure availability for all clients, please take a moment to familiarise yourself with the following booking policy.

Cancellations & Rescheduling

Appointments can be cancelled or rescheduled free of charge when at least 48 hours notice is provided.

Cancellations or rescheduling requests made within 48 hours of your appointment will incur a 50% fee of the total booking.

Cancellations or rescheduling requests made within 4 hours of your appointment will incur a 100% fee of the total booking.

Appointments missed without any notice will also incur a 100% fee of the total booking.

If You're Sick or Unwell

If you're feeling sick or unwell, please reschedule your appointment rather than attending the studio. We kindly ask that you do not attend while unwell.

If your cancellation falls within the 48-hour cancellation period, you are welcome to find someone to take your appointment in your place. If you are unable to find a replacement, the applicable 50% cancellation fee will still apply.

Running Late

If you're running late, please message Marisa as soon as possible.

Clients arriving more than 10 minutes late may need to have their appointment rescheduled and will be charged 100% of the service as a no-show fee.

Appointments cannot be shortened to accommodate a late arrival when the appointment falls within the cancellation period.

Changes to Your Appointment

If you'd like to add an additional service to your booking, please let Marisa know in advance so enough time can be allocated to your appointment.

On the Day

A confirmation text will be sent 24 hours before your appointment to confirm your booking details.

When you arrive at the studio, please message Marisa to let her know you have arrived.

Thank you for respecting the time reserved for your appointment and helping keep the studio running smoothly.